Refund policy

At Neon Star Magnets, we take pride in providing high-quality personalised fridge magnets that bring joy and a personal touch to your space. However, if you are not completely satisfied with your purchase, we are here to assist you. Please review our returns policy below.

Due to the customised nature of our products, refunds and replacements are accepted only under specific conditions. You may request a return or replacement if:

• The product arrives damaged or defective.

• There is an error in the personalisation (e.g., incorrect spelling, wrong image, etc) that differs from the order you placed.

Please note that minor variations in colour, design, or material due to the custom manufacturing process do not qualify as defects.

As each fridge magnet is personalised according to your specifications, we do not accept returns for:

• Change of mind after the order has been placed.

• Errors in personalization if the information provided during ordering was incorrect.

3. Process for Notifying Us of Errors Before Shipment

We understand that mistakes can happen. If you notice an error in your order after it has been placed, please contact us as soon as possible at info@neonstarmagnets.com or +44##########. If the magnet has not yet been produced, we will do our best to rectify the issue before it is made and shipped. However, please note that once production has begun, we may not be able to make changes.

To initiate a refund or replacement, please follow these steps:

• Contact Us: Within 14 days of receiving your order, reach out to our customer service team at info@neonstarmagnets.com or +44##########. Please include a photo of the damaged, defective, or incorrectly personalised item and a brief description of the issue.

• Return Authorisation: If the item qualifies for a refund or replacement, we will provide you with return instructions on how to proceed.

• Shipping: We will provide you with a prepaid shipping label to return the damaged, defective, or incorrect item to us, if necessary.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your request. If approved:

• Replacement: We will produce and ship a replacement item at no additional cost.

• Refund: If a refund is issued, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Your satisfaction is important to us. If you are not completely satisfied with your personalised fridge magnet due to an error on our part, we will work with you to make it right. Please contact us at info@neonstarmagnets.com or +44########## to discuss your concerns.

If you haven’t received a refund yet, please:

• Check your bank account again.

• Contact your credit card company; it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at info@neonstarmagnets.com or +44##########

For any questions related to returns, refunds, or replacements, please contact us at:

Email: info@neonstarsmagnets.com 
Number: +44##########