Privacy policy

Effective Date: Friday 9th August, 2024

Welcome to Neon Star Magnets ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, purchase our products, or otherwise interact with us.

1. Information We Collect

We collect various types of information to provide you with a personalised shopping experience and to fulfil your orders. This may include:

  • Personal Information: This includes your name, email address, phone number, billing and shipping address, and payment information when you make a purchase.
  • Order Information: Details of the products you purchase, including any custom or personalised information provided for your fridge magnets.
  • Usage Information: Information about your interactions with our website, including IP address, browser type, referring/exit pages, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, analyse site usage, and assist in our marketing efforts.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process and Fulfil Orders: We use your personal and payment information to process your orders, create personalised products, and arrange for shipping. If you provide photos or images for the creation of personalised fridge magnets, these will be stored securely and will be deleted from our systems 60 days after the completion of your order.
  • To Communicate with You: We may use your contact information to send you updates about your order, respond to your enquiries, or notify you of promotions or new products.
  • To Improve Our Services: We use usage data and feedback to enhance our website, improve customer service, and develop new products.
  • To Comply with Legal Obligations: We may use your information as required by applicable laws, regulations, or legal processes.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us with payment processing, order fulfilment, shipping, and marketing. These providers are required to protect your information and use it only for the purposes specified by us.
  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

4. Your Choices

You have certain rights and choices regarding your personal information:

  • Access and Update: You may access, update, or correct your personal information by contacting us directly.
  • Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe link in any email or by contacting us.
  • Cookies: You can manage cookie preferences through your browser settings, though disabling cookies may affect the functionality of our website.

5. Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date at the top. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@neonstarsmagnets.com 
Number: +44##########